Question 1 of 11
What kind of business do you run?
Home services — cleaning, landscaping, pest
Trades and contracting — roofing, HVAC, plumbing
Health, wellness, and beauty
Professional services — legal, finance, consulting
Retail, restaurant, or e-commerce
Something else
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Question 2 of 11
Where do most of your new customers come from?
Word of mouth and referrals
Google — search or maps
Paid ads
Social media
Honestly, I am not sure
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Question 3 of 11
How predictable is your flow of new customers, month to month?
Steady and predictable
Up and down
Feast or famine — never sure what is coming
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Question 4 of 11
Does your website actually bring you customers?
I do not have a website
I have one, but it is dated and brings no leads
Yes — it brings in leads and books people
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Question 5 of 11
When a new lead comes in, how fast do you usually reply?
Within a few minutes
Within a few hours
Same day if I am lucky, often the next
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Question 6 of 11
How many calls slip through, during work or after hours?
Rarely — we catch most of them
A handful every week
More than I would like, or honestly no idea
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Question 7 of 11
When somebody calls after hours or at the weekend, what happens?
We still answer — somebody is always on
It goes to voicemail
They probably just call a competitor
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Question 8 of 11
What happens to a lead that does not book right away?
We chase every one until they decide
We try a couple of times, then stop
Honestly — they fall through the cracks
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Question 9 of 11
Your Google reputation — enough recent reviews?
Strong — plenty of recent ones
Okay — a few, but it could be better
Thin or none — this is a weak spot
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Question 10 of 11
Do you know what last month cost you in missed calls and slow follow-up?
Yes — I track it closely
Roughly
No idea, and that is a little unsettling
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Question 11 of 11
Last one — what is an average job worth to you?
Under $500
$500 to $2,000
$2,000 or more
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